rezervace@bbvillahotel.cz Anglická 116/23, 35301 Mariánské Lázně
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Terms and conditions

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General Terms and Conditions

MFCZ s.r.o., a limited liability company with its registered office at Lidická 125/10, 353 01 Mariánské Lázně, Company ID No.: 27976301, registered under the number C 19671/KSPL by the Regional Court in Plzeň (hereinafter referred to as the "hotel").

These terms and conditions govern the mutual rights and obligations arising in connection with or on the basis of a contract concluded between the hotel and another person. These terms and conditions therefore apply generally to all hotel guests and agencies with whom no written contract for the provision of MFCZ services has been concluded.

1. RESERVATION TERMS AND CONDITIONS

Price information

The price includes VAT (12%). The price is per room per night, including breakfast, unless the guest chooses otherwise. The city tax of CZK 50 per person per night is not included in the price of the stay. This fee is paid by the guest at the hotel reception.

Self-Check-In

When making a reservation via the hotel’s website or another booking source at least 2 days prior to arrival, the guest will:

1. Be prompted by the Alfred app to enter their personal information into the reservation and to sign it—this is known as “self-check-in”—and the guest is responsible for the accuracy of the information provided.

2. The guest will confirm the accuracy of their personal information and length of stay by signing in the Alfred app

and presenting identification at breakfast.

3. Before arrival, the guest will be asked to pay any outstanding items on the hotel bill, such as the spa tax, accommodation, or any additional hotel services. After payment, the guest will receive an access code to enter the hotel and their room on the day of arrival. Check-in is available at any time from 3:00 PM. Check-out is by 10:00 AM.

4. If the guest has ordered any of the additional services offered, they will pay for this service in the Alfred app.

5. The guest hereby grants the accommodation provider consent to process and store their personal data, to the extent of the data provided, for the purpose of providing accommodation and maintaining guest records in accordance with Act No. 565/1990 Coll., on Local Fees and Act No. 326/1999 Coll., on the Residence of Foreigners in the Territory of the Czech Republic and on Amendments to Certain Acts. The specific obligations of the guest and the accommodation provider regarding the maintenance of the guest register or house register are set forth in the aforementioned legal regulations.

Reservation of accommodation and services

Accommodation and other services at the hotel and confirmation of the reservation by the hotel are only possible in writing, i.e. by email. The reservation is valid and binding if the hotel confirms the reservation to the guest in writing or if the guest receives an automatic email confirmation generated by the online reservation system.

Payment terms and conditions for refunds

If the client books a rate plan with the option of cancellation, no advance deposit is required. The client provides a credit card as a guarantee, which is only charged in the event of cancellation after the free cancellation period has expired, or in the event of a no-show at the hotel.

If the client books a rate plan without the option of cancellation, payment is required immediately either via the payment gateway or by bank transfer.

If you cancel anytime after making a reservation or don't show up at the hotel, you'll always be charged the full amount.

If you choose a reservation with a cancellation option and pay for it by bank transfer, your payment will be refunded in full in the same way and to the same account within 3 business days.

Cancellation policy

If you cancel this reservation up to 5 days before the date of arrival, no fees or penalties will be charged and the deposit will be refunded in full. If you do not arrive on the day of your stay, you will be charged 100% of the total price of the reservation.

Instructions for paying the deposit by bank transfer.

Payment instructions for paying the deposit with the option of cancellation 5 or more days before arrival with a full refund of the deposit:

a) Card payment: for reservations made less than 5 days before arrival, only immediate payment by credit card is possible. When paying by credit card, you will be redirected to a secure payment gateway through which the deposit will be charged to your card.

b) Payment by bank transfer: you can only use bank transfer to pay the deposit 3 or more days before arrival, and the payment must be made within 24 hours of the reservation date, otherwise it will be canceled.

Payments in CZK:
Bank: Komerční Banka
Account number: 115-1871910207/0100
SWIFT code: KOMBCZPP
IBAN:CZ50 0100 0001 1518 7191 0207

Payments in EUR:
Bank: Komerční Banka
Account number: 115-1871910207/0100
SWIFT code: KOMBCZPP
IBAN: CZ50 0100 0001 1518 7191 0207

 

2. GUEST RIGHTS AND OBLIGATIONS

- The Guest is required to familiarize themselves with the accomodation rules and comply with them

- The guest has the right to use the reserved premises and their equipment, as well as the equipment in the common areas.

- Guests are responsible for any damage caused in the room during their stay and agree to pay any costs for repairs, replacements, or special cleaning; the amount of the payment will be determined by the hotel.

- Guests are required to report any defects or shortcomings during their stay at the hotel so that corrective measures can be taken.

- Guests are obliged to pay the costs associated with the use of hotel services, including additional services, no later than on the day of departure, unless otherwise agreed; in the event of non-payment, the hotel is entitled to charge (debit) the corresponding amount from the guest's payment card after their departure

- Guests may withdraw from the contract on the basis of the cancellation conditions or if the hotel has not provided the guest with the pre-agreed services corresponding to the standard of the hotel and its facilities

- Check-in time is from 3:00 p.m. on the day of arrival; earlier check-in is only possible by agreement with the hotel and for a possible fee!

- Check-out time is by 10:00 a.m. on the day of departure; late check-out is possible by arrangement with the hotel and for a fee

- The entire hotel is non-smoking; Violation of this regulation and smoking in the room or hotel premises entitles the hotel to charge the guest a penalty of EUR 200 for cleaning the room or hotel premises; the smoking ban and associated penalties also apply to smoking electronic cigarettes; smoking is only permitted in front of the hotel in the designated area(s).

- Between 10 p.m. and 6 a.m. is quiet time. Behavior that disturbs other guests during quiet hours is strictly prohibited (this includes loud music, television, shouting in rooms and corridors, and other disruptive behavior). In the event of a serious violation of this rule, the hotel may impose a financial penalty of up to EUR 400 on guests or, if necessary, call the police.

Dogs may be accommodated upon confirmation by the hotel for a fee of EUR 12/night.

Parking is available for guests for EUR 4/night.

 

3. RIGHTS AND OBLIGATIONS OF THE HOTEL

- The hotel is obliged to provide accommodation for guests based on pre-agreed services that correspond to the hotel's standard.

- If the hotel is unable to accommodate a guest based on a pre-made and confirmed reservation, it is obliged to provide the guest with adequate accommodation in another facility.

4. DISPUTE RESOLUTION

- In the event of a consumer dispute between us and the consumer arising from a purchase contract or a contract for the provision of services that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such a dispute to the designated entity for out-of-court resolution of consumer disputes, which is:

Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 15
120 00 Prague 2
Email: adr@coi.cz
Website: adr.coi.cz"

http://ec.europa.eu/consumers/odr/.“

 

5. FINAL PROVISIONS

- These terms and conditions are valid from January 1, 2025, and the hotel reserves the right to change them. Guests are required to comply with the current terms and conditions.

- The hotel collects guests' personal data only for the period necessary to provide the agreed services and does not disclose this data to other parties.